Shipping policy

Thank you for choosing Trapa. We aim to ensure the timely processing and delivery of your orders. Below you will find detailed information about production times, shipping options, and delivery terms.

1. ORDER PROCESSING AND PRODUCTION TIME

All orders are processed within 2 business days (Monday through Friday, excluding public holidays). Orders placed after 6:00 PM will begin processing on the next business day.

Once your order has been processed, you will receive a notification confirming the estimated production and dispatch date.

The standard production time is 10–14 days.

If an item is in stock at the time of purchase, we can dispatch it within 2 business days.

For urgent orders, please contact us via Instagram or email at hello@trapa.world.

2. SHIPPING RATES AND DELIVERY TIMES

We offer standard and express shipping options. Shipping costs are calculated at checkout based on the destination country, selected shipping method, and shipment details.

Estimated delivery times:

Standard international shipping: 7–20 business days;
Express international shipping: 4–10 business days;
Shipping within Ukraine: 1–2 business days.

Please note that these delivery times are estimates and do not include order processing or production time. Actual delivery times may vary due to circumstances beyond Trapa’s control, including customs clearance, weather conditions, or carrier delays.

3. SHIPPING CARRIERS

We work with Ukrainian shipping carriers Ukrposhta and Nova Post. Once international shipments arrive in the destination country, delivery may be handled by local postal services or partner carriers.

4. INTERNATIONAL SHIPPING

We ship to most countries worldwide, with the exception of the russian federation and belarus.

International orders may be subject to customs duties, taxes, and other import charges in accordance with the regulations of the destination country. All such charges are the responsibility of the customer.

Prices displayed on our website do not include international taxes, customs duties, or other potential import charges. Unfortunately, we cannot determine these costs in advance, as they depend on the customs regulations of each destination country.

International delivery times vary depending on the destination, selected shipping method, and customs clearance procedures.

Additional Shipping Information

If you need assistance choosing an international shipping option, please contact us. The Trapa team will help you select the most suitable available option, taking into account the available shipping methods and customs procedures in your country.

5. ORDER TRACKING

Once your order has been dispatched, you will receive an email with a tracking number that you can use to follow the status of your shipment.

6. SHIPPING RESTRICTIONS

We currently do not ship to the aggressor states of the russian federation and belarus.

Delivery to P.O. Boxes or APO/FPO addresses may be limited or unavailable depending on the carrier. Please contact us before placing your order if you require delivery to one of these addresses.

7. LOST, STOLEN, OR DAMAGED SHIPMENTS

Trapa is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. In such cases, please contact the carrier directly for further information regarding your shipment.

If your package arrives damaged, please take photographs of the packaging and its contents and contact us as soon as possible at hello@trapa.world or via Instagram. We will help investigate the situation and find a possible solution.

8. DELIVERY DELAYS

Occasionally, deliveries may be delayed due to circumstances beyond Trapa’s control, including customs clearance, weather conditions, or carrier delays.

If your order has not arrived within the expected delivery timeframe, please contact us at hello@trapa.world, providing your name and order number. We will check the status of your shipment and help investigate the delay.

9. CONTACT US

If you have any questions regarding your order or delivery, please contact us:

Email: hello@trapa.world
Instagram: @trapa_invasive_species_