Refund policy
Returns and Exchanges
Under current Ukrainian legislation, jewelry of proper quality is not eligible for return or exchange.
However, TRAPA may offer an exchange if the size of a ring, ear cuff, bracelet, or necklace does not fit, or if you would like a different metal finish within the same design.
Exchanges are accepted within 14 days of receiving your order, provided that the item remains in its original condition, with no damage or signs of wear or use, and is returned in its original packaging.
To request an exchange, please contact us at hello@trapa.world or instagram, providing your order number and the reason for the exchange. The customer is responsible for arranging and covering the cost of return shipping. Once we receive and inspect the item, we will confirm whether the exchange has been approved.
TRAPA reserves the right to refuse an exchange if the item is sent back after the 14-day period or is not in its original condition.
Exchanges are available only for full-price items. Items purchased at a discount are not eligible for exchange.
We are unable to exchange items purchased through our partners, distributors, or other retailers. In this case, please contact the retailer where the purchase was made directly.
If the item you receive does not correspond to your order, you may refuse it at the time of delivery. The item must be returned directly to the courier in its original packaging with all accompanying documents.
Delivery Delays
For orders shipped across Ukraine, if you have not received your order within 3 days after receiving your shipping confirmation, please contact us at hello@trapa.world or instagram with your name and order number. We will check the status of your shipment and help resolve the issue. International orders may take 1–3 weeks to be delivered.
Warranty Terms
The warranty period for structural and manufacturing defects is 4 months from the date of purchase. Any additional warranty applicable to specific items will be stated separately.
The warranty does not cover:
- natural wear and tear;
- mechanical damage caused by impact, dropping, or deformation;
- damage resulting from improper storage or use;
- damage caused by exposure to moisture, chemicals, cosmetics, perfumes, or cleaning products;
- individual reactions between metals and the wearer’s skin, including oxidation or tarnishing.
The warranty becomes void in the event of:
- unauthorized repairs or intervention by third parties;
- modifications to the construction of the item;
- failure to follow the recommended care and usage instructions.
To make a warranty claim, you must retain your receipt or another document confirming the purchase.
If you have any questions or concerns regarding the quality or completeness of your order upon receipt, please contact us immediately at hello@trapa.world.